🔐 Data Protection

RTK99 Privacy Policy — Your data is completely safe with us

At RTK99, protecting your personal data is our top priority. This Privacy Policy outlines what information we collect, how we use it, and how we keep it secure.

Last Updated: January 2026
Our Commitment

By using the RTK99 platform, you agree to this Privacy Policy. We never sell your data to third parties and only use it to provide you with a safe, reliable service.

1 Introduction & Applicability

RTK99 ("we", "us") is one of Bangladesh's leading online gaming platforms. We take the privacy of our users seriously. This Privacy Policy explains how rtk99 collects, stores, and uses your personal information when you use our website and app.

This Privacy Policy applies to all services on rtk99.org, including the mobile app and all related services. rtk99 may update this policy at any time. You will be notified through your registered contact details if any significant changes are made. We recommend revisiting this page periodically to stay informed.

Rtk99 follows internationally recognised data protection standards to keep your information safe. Our goal is for you to use rtk99 with complete peace of mind, knowing your data is in secure hands.

2 What Information We Collect

Rtk99 only collects the information needed to provide its services. We never gather data unnecessarily. Below is a detailed breakdown of the types of information we collect:

Types of Data Example Purpose of Collection
Identity Information Name, date of birth, national ID KYC Verification & Account Security
Contact Information Mobile number, email Account Registration & Notifications
Financial Information Mobile Banking/Nagad number, bank details Deposit & Withdrawal Processing
Device Information IP address, browser, OS Security & Fraud Prevention
Gaming Activity Game history, bets, wins and losses Service Improvement & Responsible Gaming
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Rtk99 will never ask for your bank PIN, card number, or mobile banking password. If anyone requests this information in the name of rtk99, it is a scam — please contact our support team immediately.

3 Use of Data

Rtk99 uses the data it collects for the following purposes. Each purpose is clearly defined and aimed at ensuring the best possible experience for you.

  • Account Management: To complete registration, login, password recovery, and KYC verification.
  • Financial Transactions: To accept deposits, process withdrawals, and maintain transaction records.
  • Customer Support: To resolve support tickets, handle complaints, and provide assistance.
  • Security Assurance: To detect fraud, keep accounts secure, and block suspicious activity.
  • Responsible Gaming: To analyse gaming behaviour and identify patterns that may indicate harmful activity.
  • Service Improvement: To develop new features and improve existing services.
  • Notifications & Offers: To send bonus offers, promotions, and important updates (you can opt out at any time).
  • Legal Obligations: To comply with applicable laws and fulfill regulatory requirements.
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Rtk99 never sells your data to third parties for marketing or advertising purposes. Your information is used solely to deliver rtk99's own services.

4 Data Sharing & Third Parties

Rtk99 does not generally share your personal data with third parties. In certain specific circumstances, however, limited sharing may be necessary.

  • Payment Providers: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the minimum data necessary to process and verify transactions.
  • Technology Partners: Game software providers receive only the data required to operate the games.
  • Legal Authorities: We are required by law to share information in response to a court order or government investigation.
  • Fraud Prevention: Limited data may be shared with law enforcement agencies to combat cybercrime.

All third parties that rtk99 works with are bound by strict confidentiality agreements and may not use your data for any other purpose.

5 Cookies & Tracking Technologies

The rtk99 website and app use cookies and similar technologies to enhance your experience and keep the platform running smoothly.

  • Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: Used to remember your language preference and other settings.
  • Analytics Cookies: Used to understand which sections of the site receive the most traffic.
  • Security Cookies: Used to detect and prevent harmful activity.

You can control or delete most cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain rtk99 features.

6 Data Protection Measures

Rtk99 uses the latest technology to protect your data. Our security infrastructure is maintained to the highest industry standards.

  • SSL/TLS Encryption: All data exchanged between you and rtk99 servers is protected by 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
  • Firewall & DDoS Protection: Advanced firewalls are active to protect servers from external attacks.
  • Regular Security Audits: Third-party experts conduct regular audits of rtk99's systems.
  • Restricted Access: Only authorized personnel may access user data on a need-to-know basis.
  • Suspicious Login Alerts: You are notified immediately whenever a login is detected from an unrecognised device or location.
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Your own actions also play a key role in keeping your account secure. Use a strong password, never share it with anyone, and avoid logging in to rtk99 over public Wi-Fi.

7 Your Rights

As an rtk99 user, you have important rights over your own data. We respect those rights and aim to respond as promptly as possible.

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Right to Access Information

You may request details of what personal information rtk99 holds about you.

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Right to Rectification

You can contact support to correct any inaccurate or outdated information.

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Right to Erasure

After closing your account, you may request that certain data be deleted.

Right to Restrict Processing

You may object to the use of your data for specific purposes.

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Right to Data Portability

You may request a copy of your data in a commonly readable format.

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Right to Opt Out of Marketing

You can unsubscribe from promotional messages at any time.

To exercise any of the above rights, please contact the rtk99 support team. We typically respond within 7 business days.

8 Data Retention Period

How long rtk99 retains your data depends on the type of information and applicable legal requirements. We never hold data longer than necessary.

  • Active account data: retained for as long as the account remains active.
  • Closed account transaction history: retained for up to 5 years after closure (as required by law).
  • KYC documents: retained for up to 3 years after verification.
  • Cookies & session data: typically retained for 30 days to 1 year.
  • Support contacts: retained for up to 2 years after resolution.

Once the retention period expires, data is securely deleted or anonymized.

9 Children's Privacy

Rtk99 is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age verification is mandatory at registration.

If a parent or guardian believes their child has created an account on rtk99, please contact our support team immediately. We will close the account and delete all associated data without delay.

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The minimum age to register on rtk99 is 18. Accounts created with a false date of birth will be permanently closed.

10 Contact & Complaints

If you have any questions or concerns about this Privacy Policy, please contact the rtk99 data protection team. We will handle your matter with the utmost care and attention.

  • Email: [email protected]
  • Live Chat: Available 24/7 via rtk99.org
  • Response Time: Typically within 24 to 72 hours

Rtk99 is committed to respecting user privacy and resolving any concerns as quickly as possible.

Why Trust RTK99

Your In Data Protection Our Measures

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Bank-Level Encryption

All your data on rtk99 is protected with 256-bit SSL encryption — the same standard used by the world's leading banks.

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No Sale of Data

Rtk99 never sells your personal data. Your information is used only to provide you with a better service — it never reaches any advertiser.

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Regular Security Audits

Independent cybersecurity experts regularly audit rtk99's entire system. Any vulnerabilities identified are addressed immediately.

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Least-Privilege Access Policy

Only authorised rtk99 staff can access data where necessary. Every access is logged and reviewed on a regular basis.

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Real-Time Alerts

Rtk99 sends you an instant alert if a login attempt is made from an unrecognised device or location. You can also terminate any suspicious session yourself.

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Legal Compliance

Rtk99 fully complies with international data protection regulations and applicable local laws. Every step of your data processing is carried out within a proper legal framework.

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Join a Safe & Trusted Platform

Your data is completely safe with RTK99. Register now and enjoy the best online gaming experience in Bangladesh.

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