RTK99 FAQ — all your questions answered here

No, only one account can be created per mobile number. Attempting to create multiple accounts may result in all accounts being permanently banned and any bonuses being forfeited. Please follow the rules and use a single account only.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Enter the OTP to verify your identity and set a new password. The whole process takes just 2-3 minutes.

Mobile number verification is completed during registration. Additional identity verification may be required for withdrawals — this is to keep your account secure. Verified accounts have higher withdrawal limits.

Repeated incorrect password attempts may temporarily lock your account — wait a while and try again. If the lock persists, contact the support team. If your account is permanently suspended due to a policy violation, RTK99's decision is final.

The minimum deposit on RTK99 is just BDT 200. The maximum limit varies by payment method and account tier, with higher limits available for VIP members. Check the deposit page for exact amounts.

Deposits are usually credited to your balance within 1-5 minutes. If it takes longer than 15 minutes:

• Collect your transaction ID
• Refresh Page
• Send your transaction ID to support for assistance

Occasional minor delays may occur due to network issues.

RTK99 does not charge any additional fees on deposits. However, if your mobile banking operator (Mobile Banking/Nagad) applies a transaction fee, that will be deducted according to their standard terms.

Standard withdrawal requests are processed within 15 minutes to 1 hour. During peak times, it may take up to 24 hours. Withdrawals for verified accounts and VIP members are given priority processing.

The minimum withdrawal on RTK99 is BDT 500. The maximum limit depends on your account tier and verification status. Multiple withdrawals per day are allowed, as long as you stay within the total daily limit.

Common reasons for withdrawal rejection include:

• Incorrect mobile number entered
• Unverified Account
• Wagering requirements not met
• Exceeding the Daily Limit

Contact the support team and they will identify the cause and provide a resolution.

Bonus funds cannot be withdrawn directly. Each bonus comes with wagering requirements — the bonus converts to real funds only after you place the required amount in bets. Full terms for each bonus are listed on the offers page.

A welcome bonus is available immediately after registering on RTK99. Your first deposit earns an attractive match bonus, and there are also free spins and special offers during your first week. Full bonus details will be visible in your dashboard after registration.

A fixed percentage of your total weekly losses is returned to your account as cashback. Cashback is typically credited every Monday. VIP members receive cashback at a higher rate.

Yes, RTK99 has a referral program. Refer a friend, and once they register and make a deposit, you'll receive a bonus. You can find your personal referral code in the profile section after logging in.

RTK99 offers Live Casino, slots, fish games, Sports Betting, and much more. In Live Casino, you can play Baccarat, Roulette, and Dragon Tiger with real dealers. Fish games are hugely popular in Bangladesh — simple rules and big rewards.

All games on RTK99 use RNG (Random Number Generator) technology, ensuring every result is completely random and fair. Third-party auditors regularly verify the system. Live games are broadcast directly from a professional studio.

In Fish Game, you shoot fish swimming across the screen. Each fish has a different point value — bigger fish mean bigger rewards. Upgrade your gun to take down larger targets. Check the in-game lobby instructions before you start.

If you get disconnected, the RTK99 system automatically saves your game progress. When you reconnect, you can resume from where you left off. Any active bets are settled automatically in accordance with system rules.

The RTK99 app is available directly from our official website's Download Page Download it from there. Download the Android APK file and install it. Do not download from any third-party sites — only use the official source for your security.

This is normal. To install a third-party APK on Android, go to Settings → Security and enable Unknown Sources. You can turn it off again after installation for added security. The RTK99 APK is completely safe and malware-free.

iPhone users can play directly by visiting rtk99.org in Safari or Chrome. The mobile website delivers an experience just as smooth as a native app. In Safari, tap "Add to Home Screen" to create an app-like shortcut.

Yes. RTK99 uses SSL encryption to keep all your information secure. Your personal data is never sold or shared with third parties. For more details, please see our Privacy Policy Read it here.

Change your password immediately and notify the support team. Log out of all active sessions. To stay protected going forward, enable two-factor authentication and never share your password with anyone.

RTK99 operates under an international gaming license. We are committed to responsible gaming, and all our operations are conducted in a regulated environment. For more details, Responsible Gaming View page.